Customer Service Representative

4 days ago

Fort Wayne, Indiana, United States Amanda Elam - State Farm Agent Full time
ROLE DESCRIPTION:

As a Customer Relations Representative with Amanda Elam - State Farm Agent, you will be responsible for generating exceptional client experiences that drive the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are a customer-focused and empathetic team member who is passionate about delivering excellent service.

We anticipate internal growth opportunities for driven and sales-minded candidates.

RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

BENEFITS:

  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We are located in Fort Wayne, IN and help customers with their insurance and financial services needs, including:

  • Auto insurance.
  • Home insurance.
  • Life insurance.
  • Retirement planning.

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