Customer Service Representative

4 weeks ago

Fort Wayne, Indiana, United States ECI Management Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Marketing and Client Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits.

Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.

Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.

Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.

Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.

Requirements:

Minimum of 2 years of experience in a client or customer-facing role.

Excellent interpersonal and communication skills.

An innate passion for advancing social equity and community programs.

Possess a strong desire for personal development and a love of learning.

Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.

About ECI Management:

ECI Management is a leading marketing and consulting firm that proudly works with some of the world's largest and most renowned brands in the telecommunications industry. We are passionate about promoting equity and access to top-tier telecommunications services.

Why Join Us:

As a Customer Service Representative at ECI Management, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results. You will also have the chance to develop your skills and knowledge in sales and marketing, market analysis, client engagement, and customer support.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, please submit your application today.

Contact Information:

For more information about this opportunity, please contact us at [insert contact information].

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