Customer Service Representative
4 weeks ago
Nations Best Holdings LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting products to increase sales.
Key Responsibilities:
- Provide exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
- Answer phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
- Assist customers in locating products, offering recommendations, and providing personalized information
- Upsell and promote items to increase overall sales and enhance the customer experience
- Highlight the Do It Best reward program to customers, encouraging their participation to foster customer loyalty
- Follow company standards and procedures to ensure efficient operations and meet customer expectations
- Process checkouts accurately and efficiently, adhering to proper cash handling procedures
- Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities
- Resolve customer issues with the support and guidance of management
- Maintain a clean, organized, and safe work environment
Requirements:
- High school diploma or equivalent preferred
- Proficiency in using computers and operating point-of-sale (POS) systems
- Results-oriented with the ability to serve stores with humility and be a steward of Nations Best values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills
- Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
- Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business
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