Customer Service Representative

4 weeks ago


Fort Wayne, Indiana, United States NATIONS BEST HOLDINGS LLC Full time
Job Summary

Nations Best Holdings LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting products to increase sales.

Key Responsibilities:

  • Provide exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
  • Answer phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
  • Assist customers in locating products, offering recommendations, and providing personalized information
  • Upsell and promote items to increase overall sales and enhance the customer experience
  • Highlight the Do It Best reward program to customers, encouraging their participation to foster customer loyalty
  • Follow company standards and procedures to ensure efficient operations and meet customer expectations
  • Process checkouts accurately and efficiently, adhering to proper cash handling procedures
  • Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities
  • Resolve customer issues with the support and guidance of management
  • Maintain a clean, organized, and safe work environment

Requirements:

  • High school diploma or equivalent preferred
  • Proficiency in using computers and operating point-of-sale (POS) systems
  • Results-oriented with the ability to serve stores with humility and be a steward of Nations Best values
  • Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
  • Strong interpersonal skills with the willingness to consistently provide superior customer service skills
  • Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
  • Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business


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