Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to join our team at Larry Ice - State Farm Agent. As a Customer Relations Representative, you will be responsible for generating exceptional client experiences that reinforce the growth of our successful insurance agency.
Key Responsibilities:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Benefits:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within our agency
- Paid time off (vacation and personal/sick days)
- Simple IRA
- Valuable career-building experience
Requirements:
- Excellent communication skills - written, verbal, and listening
- Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- People-oriented
- Organizational skills
- Self-motivated
- Detail-oriented
- Proactive in problem-solving
- Dedicated to customer service
- Pride in getting work done accurately and timely
- Ability to make presentations to potential customers
- Ability to effectively relate to a customer
- Bilingual - Spanish preferred
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
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