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Front Desk Medical Office Coordinator

2 months ago

Durant Oklahoma, United States Physical Therapy Central Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Medical Receptionist to join our team at Physical Therapy Central. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our patients.

Responsibilities
  • Provide warm and welcoming greetings to patients and visitors
  • Check patients in and out for appointments, ensuring all required documents are accurate and complete
  • Answer phone calls and direct patients and others to the appropriate area or person
  • Accurately register patients and create patient accounts within our Electronic Medical Records (EMR) system
  • Schedule patient appointments for both new and existing patients
  • Perform routine administrative duties, including preparing patient charts/documents, insurance verifications, authorizations, data entry, and collection of payments
  • Complete opening and closing duties, as well as other tasks as assigned
  • Demonstrate exceptional customer service skills and maintain HIPAA compliance
Requirements
  • High School Diploma or equivalent required
  • MS Office and basic office support skills, including telephone, filing, and data entry
  • Basic math skills and excellent telephone etiquette
  • Pleasant personality and exceptional customer service skills
  • Verbal and written communication skills, with the ability to clearly communicate with others
  • Previous experience in a similar role is desired but not required