Housekeeping Team Leader

2 weeks ago

Appleton, Wisconsin, United States Residence Appleton Full time

Job Overview:

The Housekeeping Team Leader plays a crucial role in overseeing and coordinating the housekeeping operations within designated areas. This position is responsible for evaluating guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this role will assume all managerial responsibilities.

Qualifications:

  • Minimum of 2 to 3 years of progressive experience in the hospitality industry or a related field is required.
  • A High School diploma or equivalent is mandatory.
  • Relevant college coursework is advantageous.
  • Prior supervisory experience is preferred.

Key Responsibilities:

  • Engage with guests and team members in a courteous and service-oriented manner.
  • Maintain consistent attendance in alignment with company standards, adapting to the hotel’s scheduling needs.
  • Exhibit high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag while on duty.
  • Adhere to all company policies and regulations to promote safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned areas to ensure compliance with standards and productivity expectations.
  • In the absence of the Housekeeping Manager or Assistant Manager, inspect all VIP rooms and communicate their status to the Front Office.
  • Supervise the orderly closing of floors at the end of shifts, ensuring that Room Attendants' carts are cleaned and restocked with linens.
  • Ensure that daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.
  • Maintain the key control system.
  • Oversee all staff in Laundry and Housekeeping, holding them accountable for their performance.
  • Document instances of poor performance, misconduct, excessive absenteeism, tardiness, and improper attire.
  • Manage lost and found items according to established procedures.
  • Familiarize oneself with all company policies and house rules.
  • Ensure that team members are consistently attentive, friendly, and helpful to all guests and colleagues.
  • Monitor the overall cleanliness and organization of staff areas.
  • Carry an active communication device to stay in contact with the Front Office and/or Engineering throughout the shift.
  • Oversee the daily distribution of tasks, ensuring each Room Attendant and House Attendant has a clear work assignment.
  • Monitor the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.
  • Report on the status of all out-of-order rooms under the supervision of the Housekeeping Department to the Guest Services Manager daily.
  • Initiate and follow up on work orders for repairs and maintenance of various hotel facilities.
  • Ensure proper training and development of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets at the end of each shift.
  • Participate in meetings as required by management.
  • Ensure the completion of regular maintenance and cleaning projects on a scheduled basis.
  • Monitor all VIP guests and special requests.
  • Perform any additional duties as assigned by management.

Company Overview:
Our hotel offers spacious suites designed for both business and leisure travelers. Guests can select from studio or multi-bedroom suites and enjoy amenities such as complimentary WiFi, fully equipped kitchens, and separate living and work areas. Every morning, guests can indulge in a hot breakfast buffet, and on select evenings, participate in our social gatherings. Our prime location is ideal for business travelers and offers easy access to local attractions.

Benefits:
Upon completion of an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

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