Customer Service Representative

4 days ago


Bethlehem, Pennsylvania, United States Sequential Tech Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sequential Tech. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to their problems.
  • Issue Resolution: Troubleshoot and resolve customer complaints in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
  • Team Collaboration: Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a call center or similar environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in MS Office.
  • Availability: Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits
  • Competitive Pay: $16.50 per hour with a 20% shift differential for evening, weekend, and holiday shifts.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, life insurance, and 401(k) or retirement plan.
  • Tuition Reimbursement: Opportunities for tuition reimbursement and professional development.


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