Customer Service Representative

4 days ago


Bethlehem, Pennsylvania, United States Ichgcp Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ichgcp. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and professional manner.

Key Responsibilities

  • Provide proactive helpdesk support to clients, resolving issues and escalating concerns as needed
  • Assist in the setup and maintenance of client systems and processes
  • Collaborate with internal teams to ensure seamless delivery of services
  • Develop and maintain strong relationships with clients through effective communication and issue resolution
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery

Requirements

  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 1 year of experience in a customer-facing role, preferably in a helpdesk or client services environment
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Proficient in computer software and systems, with the ability to learn new technologies quickly
  • Strong attention to detail and ability to prioritize tasks effectively

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the industry


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