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Customer Service Representative

2 months ago

Bethlehem, Pennsylvania, United States myHR Partner Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at myHR Partner. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their employees.

**Key Responsibilities:**

• Analyze and resolve open benefit eligibility and client inquiry activities within the assigned time frame

• Maintain and master the online management software process for all eligibility and client inquiry activities

• Answer and conduct phone calls and emails to/from clients, carriers, and physician offices

• Implement and carry out weekly eligibility update meetings, working closely with the Customer Service Manager on any issues

• Develop an in-depth knowledge of all client benefit portfolios

• Manage and follow the customer documentation process to ensure accurate records of all issues, concerns, and outcomes

• Assist other team members as needed

• Review and prioritize workflow on a daily basis

**Requirements:**

• High School Diploma required; Associates or Bachelor's Degree preferred

• PA Health and Life License preferred

• 2-5 years of benefits customer service experience

• Superior oral and written communication skills and the ability to present professionally via phone and written communication methods

• Ability to establish a rapport and build relationships with clients and vendors

• Exceptional active listening skills

• Strong computer skills, inclusive of the MS Office Suite; prior experience with online management software preferred

• Ability to manage multiple projects while working in a fast-paced, high-intensity work environment

• Excellent organizational skills and the ability to prioritize tasks appropriately

• Self-starter with the willingness to learn and work independently