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Customer Support Representative

2 months ago

Bethlehem, Pennsylvania, United States GEODIS Group Full time

Position Title: Customer Support Representative

Job Category: Operations

Overview:

GEODIS Group stands as a premier global Supply Chain Operator, dedicated to fostering a multitude of career pathways. As a member of the GEODIS team, you will engage directly with a diverse array of products from numerous clients across various sectors, including retail, healthcare, and technology, all within our expansive warehouse distribution centers worldwide.

In every role, you will play a vital part in enhancing both your professional journey and the success of our clients.

Key Responsibilities:

  • Facilitates urgent shipping requests in collaboration with transportation teams, ensuring timely order processing.
  • Addresses and resolves billing or service-related complaints, directing service failure issues to the appropriate departments for further investigation.
  • Manages customer orders and receipts, running inventory reports to verify product availability.
  • Prepares all necessary documentation and information for customer work orders, ensuring special requests are noted and inventory records are updated.
  • Exhibits exceptional work ethic and customer service capabilities.
  • Embodies the values and culture of GEODIS.
  • Maintains a positive demeanor and demonstrates initiative.
  • Displays meticulous attention to detail.

Qualifications:

Education: High school diploma or GED equivalent.

Experience: At least 6 months of relevant experience and/or training.

Preferred Skills: Familiarity with AS400 operating systems and warehouse management systems.

Physical Requirements: Ability to occasionally lift and/or move up to 25 pounds.

Join us in navigating your career development within the logistics sector.