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Customer Service Representative

2 months ago

Bethlehem, Pennsylvania, United States Reeb Millwork Full time

**Job Summary**

Reeb Millwork is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our Inside Sales Support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Utilize Warehouse Management System (WMS) to monitor all Reeb orders for customers.
  • Actively track all project orders to ensure on-time and complete delivery.
  • Check orders and materials at the docks to ensure quality and accuracy. Communicate to the Quality control department and production department for any issues.
  • Enter tickets into Woodware (WW) for damaged or missing items.
  • Communicate with the Project team on any issues causing delays in shipment, or partial shipment.
  • Run the Committed Item Report and move special orders up or back in the production schedule based on the early arrival or delayed arrival of the material.
  • Scan unshipped material on the loading docks.
  • Search warehouse and production shops for lost items.
  • Perform other duties as assigned.

**Requirements:**

  • High School diploma or equivalent.
  • One year of customer service or operations experience and knowledge of Reeb processes.
  • Affluent in MS Office, internet, e-mail, WMS, Wood Ware knowledge.

**Preferred Qualifications:**

  • Team Player: Works well as a member of a group.
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Goal Completion: Inspired to perform well by the completion of tasks.
  • Self-Starter: Inspired to perform without outside help.
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.