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Client Support Specialist
2 months ago
Customer Service Representative | North Carolina | $15-19/hr
Employment Type: Full-Time, Temp-to-Hire
Are you an individual who thrives on interaction and possesses strong communication abilities? If you are dedicated to delivering outstanding customer experiences, we invite you to explore this opportunity with Dynamic Office & Accounting Solutions. We are looking for motivated Customer Service Representatives to support our clients across various locations.
Key Responsibilities:
- Act as the primary contact for clients, delivering exceptional service and support.
- Address customer inquiries promptly and professionally through various communication channels.
- Effectively resolve customer concerns and complaints with courtesy and efficiency.
- Maintain comprehensive knowledge of our offerings, policies, and procedures to provide accurate guidance.
- Process transactions, including orders and returns, ensuring precision and attention to detail.
- Collaborate with internal teams to meet customer needs and escalate complex issues when necessary.
- Document customer interactions and transactions accurately in the CRM system.
- Continuously seek ways to enhance customer satisfaction by identifying improvement opportunities and sharing insights with the team.
Qualifications:
- High school diploma or equivalent; additional education is advantageous.
- Prior experience in customer service, ideally within a call center or retail setting.
- Strong verbal and written communication skills in English; bilingual capabilities (English/Spanish) are a plus.
- Excellent problem-solving abilities and quick thinking.
- Demonstrated patience, empathy, and a sincere desire to assist customers.
- Ability to manage challenging situations with professionalism.
- Familiarity with computer systems and CRM software.
- Willingness to work flexible hours, including evenings and weekends as required.
- Capacity to thrive in a fast-paced environment and achieve performance goals.
- Positive attitude, strong work ethic, and a collaborative spirit.
Dynamic Office & Accounting Solutions is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any kind.
