Front Desk Representative

7 days ago


Chico, California, United States DoubleTree by Hilton Chico Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, check-in and check-out processes, and handle guest requests and complaints.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills in English.
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Basic knowledge of computers and hotel management software.
  • Physical ability to lift and carry up to 40 pounds, bend, squat, reach, and ascend/descend stairs.
  • Valid driver's license and reliable transportation.
  • Experience in customer service and problem-solving preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals.

Language Code

en-US



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