Guest Services Representative

1 week ago


Chico, California, United States DoubleTree by Hilton Chico Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Front Desk Clerk at DoubleTree by Hilton Chico is perfect for individuals who thrive in a dynamic environment. You will be responsible for welcoming guests, managing their reservations, and ensuring a pleasant stay.

Compensation:

$16 - $17 hourly

Key Responsibilities:
  • Address guest concerns and resolve issues effectively.
  • Coordinate with housekeeping to ensure timely room readiness.
  • Manage bookings through various channels, including in-person, online, and phone inquiries.
  • Maintain accurate guest records and perform essential bookkeeping tasks.
  • Provide a warm welcome to guests upon check-in and assist with check-out procedures, ensuring accurate room assignments.
Required Qualifications:
  • Proficient in Microsoft Office and familiar with reservation systems.
  • High school diploma or equivalent required.
  • Strong interpersonal, organizational, and customer service skills.
  • Experience in handling phone inquiries and managing challenging situations.
  • Preferred: At least one year of experience in a hospitality role, particularly in front desk operations.
About DoubleTree by Hilton Chico

DoubleTree by Hilton Chico is an esteemed upper-upscale hotel featuring 174 guest rooms, a pool, a spa, and the Sycamore Tap & Table. We are dedicated to providing outstanding service and exceeding the expectations of our guests with every visit.



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