Front Desk Supervisor

4 weeks ago


Murfreesboro, Tennessee, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a seamless stay experience for all hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Assist the Front Desk Manager in overseeing the front desk operations and ensuring that all guests are checked in and out efficiently.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any special requests or issues.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure that all guest needs are met.
  • Perform administrative tasks, such as data entry and reporting, to support the front desk operations.
Requirements:
  • High school diploma or equivalent required.
  • At least 2-3 years of progressive experience in a hotel or related field.
  • Previous supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.

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