Tax Office Operations Manager
1 week ago
We are seeking a highly skilled and experienced Tax Office Operations Manager to join our team at H&R Block. As a Tax Office Operations Manager, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients. Your primary goal will be to ensure quality and consistent execution that promotes the value of H&R Block.
Key Responsibilities
Execute and hold all tax office associates accountable to Service Standards execution and client service experience
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
Requirements
Prior experience working in customer service or similar role
Strong organizational skills and ability to plan and manage day-to-day office operations
Customer-centric mindset and strong communication skills
Computer proficient with the ability to use MS Office
Demonstrated ability to work independently with minimal supervision
Positive attitude
Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
About Us
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.
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