Guest Service Representative

1 month ago


Murfreesboro, United States Courtyard by Marriott Murfreesboro Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Courtyard by Marriott Murfreesboro. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their requests with a sense of urgency and concern.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Communicate effectively with guests, fellow employees, vendors, and other outside business representatives.
  • Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
  • Meet/exceed company goals and metrics, including occupancy and guest satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel systems, including PBX phone system, key card system, and PMS reservation systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a team that values diversity, inclusivity, and community involvement.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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