Patient Service Representative

4 weeks ago

Murfreesboro, Tennessee, United States Tennessee Orthopaedic Alliance Full time

Job Summary: We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Tennessee Orthopaedic Alliance. As the first point of contact for our patients, you will play a vital role in ensuring a positive and memorable experience for our patients and their families.

Key Responsibilities:

  • Provide exceptional customer service and patient focus to make each encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers' licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary

Requirements:

  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed
  • Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions
  • Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations
  • Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
  • Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred
  • Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent
  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
  • Education: High School Diploma required; Bachelor's Degree preferred

Work Environment:

  • The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA's clinics at the front desk and may be required to participate as a Greeter sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.

About Tennessee Orthopaedic Alliance:

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. We concentrate on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

  • Customer Service Representative

    1 month ago

    Murfreesboro, Tennessee, United States 30 Burgers Full time

    Job Summary: 30 Burgers is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service to ensure...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Sam's Club Full time

    As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Sam's Club Full time

    Key Responsibilities:As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or...

  • Customer Service Representative

    3 weeks ago

    Murfreesboro, Tennessee, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they have a positive experience with our products and services.Responsibilities:Assist...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States SiteOne Services Full time

    SiteOne Services Job DescriptionAs a Customer Sales & Service Representative at SiteOne, you will be responsible for assisting customers with their questions and needs, either in person, via phone or through online ordering. You will also be responsible for pulling and preparing inventory orders for customer pickup or delivery. Additionally, you will...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States State Farm Insurance Full time

    Job SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our policyholders. Your primary goal will be to ensure that our customers receive accurate and timely information regarding our insurance products and services.Key ResponsibilitiesAssist customers with...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States DQ Grill & Chill Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and safe work environment.Key...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Murfreesboro, Tennessee, United States Penske Full time

    Customer Service Representative at PenskeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Penske. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls, explaining sales procedures, and responding to inquiries.Key...

  • District Sales Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Gordon Food Service Full time

    Welcome to Gordon Food Service, where we're passionate about delivering excellence and expertise to our customers. As an Outside Food Sales Representative, you'll play a key role in cultivating relationships, developing new business, and providing innovative solutions to our customers.Key Responsibilities:Research industry and market trends impacting...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Sportsman's Warehouse Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Murfreesboro, Tennessee, United States Walmart Full time

    Job SummaryWe are looking for a skilled Customer Service Representative to join our team at Sam's Club. As a Member Frontline Team Associate, you will play a vital role in providing exceptional customer service and supporting our members through the self-checkout experience.The ideal candidate will be able to work in a fast-paced environment, multitasking...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States BB BHF STORES LLC Full time

    Job DescriptionJob DescriptionPosition SummaryThe Customer Service Representative is responsible for ensuring customer satisfaction and enhancing the customer in-store experience. Key responsibilities include answering the telephone, maintaining and organizing customer files, store records, and promotional materials, as well as ensuring showroom appearance...

  • Service Sales Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States CentiMark Corporation Full time

    Job OverviewQuestMark, a division of CentiMark Corporation, is seeking a highly motivated Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for maintaining and establishing service sales in Murfreesboro, TN. This role offers a base salary of $55k - $65k, plus commissions.CentiMark has been thriving...

  • Customer Service Representative

    6 days ago

    Murfreesboro, Tennessee, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a skilled and dedicated customer service representative to join our team at Domino's Pizza LLC.Job SummaryThis is a part-time opportunity for individuals who enjoy interacting with customers, working in a fast-paced environment, and delivering excellent customer service. As a customer service representative, you will be...

  • Patient Food Service Associate

    1 month ago

    Murfreesboro, Tennessee, United States TouchPoint Full time

    Job SummaryAs a Patient Food Service Associate with TouchPoint, you will play a vital role in providing exceptional patient care through our "Catering to You" program. This program is designed to introduce patients to our menu options and ensure their dietary needs are met.Key Responsibilities:Communicate with nursing departments and clinical dieticians to...

  • Account Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Nathan Turbeville - State Farm Agent Full time

    ROLE SUMMARYAs an Account Representative for Nathan Turbeville - State Farm Agent, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively...

  • Server Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Party Fowl Full time

    We are seeking a skilled Server Representative to provide exceptional customer service and create a memorable experience for our guests at Party Fowl. As a Server Representative, you will be responsible for taking food and drink orders, operating our point-of-sale system, and ensuring that tables have great service and all payments are collected. Key...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States CB&S Bank Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to bank customers. The ideal candidate will have a strong understanding of banking products and services, as well as excellent communication and interpersonal skills.Key ResponsibilitiesProcess customer transactions, including cashing checks, accepting deposits and...

  • Customer Service Representative

    4 weeks ago

    Murfreesboro, Tennessee, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing courteous, fair, friendly, and efficient checkout service. Your duties will include registering sales on assigned cash registers, recommending items for...

  • Customer Service Representative

    3 weeks ago

    Murfreesboro, Tennessee, United States Wingstop Full time

    Key Responsibilities:Act as the face and voice of Wingstop to all guests who walk into the restaurant.Provide guests with authentic, positive, and genuine experiences.Interact with guests by greeting them, answering the phone, taking and delivering orders.Delivering World Class Service: As a Guest Service Team Member at Wingstop, you will be responsible for...