Front Desk Manager

3 days ago


Mechanicsburg, Pennsylvania, United States Shaner Corporation Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Mechanicsburg Courtyard by Marriott. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Provide excellent customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Supervise and train front desk staff to ensure they are meeting hotel standards.
  • Monitor and maintain the cleanliness and organization of the front desk area.
  • Process guest folios and handle cash and credit transactions.
Requirements
  • Minimum one year of experience in a similar role, preferably in a hotel or hospitality setting.
  • Proven ability to work in a fast-paced environment and provide exceptional customer service.
  • Strong communication and leadership skills, with the ability to train and supervise staff.
  • High school diploma or equivalent required, some college preferred.
  • Bilingual English/Spanish a plus.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service and creating memorable experiences for our guests.


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