Front Desk Representative

6 days ago


Mechanicsburg, Pennsylvania, United States Dermdox Group Full time
Job Summary

The Front Desk Associate plays a vital role in providing exceptional customer service to our patients and visitors. This position requires a professional and friendly demeanor, ensuring a welcoming atmosphere in the lobby.

Key Responsibilities
  • Greet and welcome visitors, answering and directing phone calls as needed.
  • Provide excellent customer support by addressing inquiries and resolving issues promptly.
  • Manage incoming and outgoing mail, packages, and deliveries.
  • Schedule appointments and maintain calendars for staff members.
  • Assist with filing, transcribing, and organizing documents.
  • Perform clerical duties such as data entry, scanning, and photocopying.
  • Assist with inventory management and coordinate office events.
  • Collect copays and other payments as necessary.
Requirements
  • High School Diploma required.
  • 1-3 years of relevant medical/surgical practice experience.
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.
  • Experience with practice management software and Microsoft Office.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to lift a minimum of 15 pounds at times.


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