Front Desk Manager

4 weeks ago


Mechanicsburg, Pennsylvania, United States Shaner Hotel Group Full time

Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Mechanicsburg Courtyard by Marriott. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of hotel operations.

Responsibilities

* Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery
* Maintain complete knowledge of hotel features, room types, rates, and availability to provide accurate information to guests
* Handle guest complaints and concerns in a professional and courteous manner
* Assist staff with their job functions to ensure optimum service to guests
* Monitor and maintain cleanliness, sanitation, and organization of assigned areas
* Present guest folios and process payments in accordance with hotel policies and procedures

Requirements

* Minimum one year experience in a similar position, with prior supervisory experience a plus
* Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
* High school graduate or equivalent, with some college preferred
* Bilingual English/Spanish a plus
* Knowledge of local activities and attractions appropriate for clientele

About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. Learn more about our company and our values at our website.


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