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Front Desk Representative

1 month ago

Mechanicsburg, Pennsylvania, United States Ark Hospitality Management Full time

Job Summary:

We are seeking a highly skilled and organized Front Desk Agent to join our team at Ark Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests, handling all stages of their stay, from check-in to check-out. You will be responsible for providing exceptional customer service, managing the registration process, and ensuring a smooth and enjoyable experience for our guests.

Key Responsibilities:

  • Guest Services: Greet guests and patrons as they arrive, engage with them to find out their room needs, and qualify guests upon check-in.
  • Registration Process: Manage the registration process, ask for identification, and ensure that the provided credentials are accurate.
  • Check-in and Check-out: Manage guest check-ins and check-outs appropriately, provide guests with correct room keys, and take reservations over the telephone, through emails, and in person.
  • Communication: Operate the hotel switchboard, take calls, and provide information and transfer calls, answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
  • Problem-Solving: Refer guests to appropriate departments to resolve complaints or provide suggestions, compute bills, and take payments.
  • Housekeeping and Maintenance: Contact housekeeping and maintenance departments when a problem is reported, explain the use of keys, and ensure that guests are satisfied with the rooms allotted to them.
  • Administrative Tasks: Balance cash at the end of the shift, generate accounting reports, and perform basic maintenance to minimize out-of-order rooms.

Requirements:

  • Education: Less than high school education; or up to three months related experience or training; or equivalent combination of education and experience.
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos, ability to write simple correspondence, and ability to effectively present information in one-on-one and small group situations.
  • Computer Skills: Knowledge of Internet Software, Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook), and Presentation software (PowerPoint), Property Management Systems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but can vary.

Consistent uniformed attire is expected to be worn as required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste, or smell.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision.