Field Service Engineer II

1 week ago

Phoenix, Arizona, United States APPLIED MATERIALS Full time

Key Responsibilities:
Conducts all standard service operations independently at Tier I level. Performs standard Tier II tasks with guidance. Capable of executing routine preventative maintenance within designated timeframes. Completes high-quality repairs.
Addresses fabrication issues by collaborating with fellow engineers and engaging in escalation discussions. Validates operational quality of system equipment independently. Provides assistance to senior engineers as required.
Adheres to all checklists and protocols, ensuring the correct revisions of procedures and schematics are accessible prior to commencing work.
Aims to implement Best Known Methods (BKM). Utilizes knowledge management systems effectively. Complies with all Intellectual Property (IP) regulations.
Competent in diagnosing and resolving recurring technical challenges. Consistently demonstrates the ability to execute escalation plans. Capable of resolving day-to-day issues. Experienced in systemic issue resolution. Able to support the preparation and presentation of technical matters to both internal and external stakeholders. Possesses knowledge of fundamental theories. Requires minimal assistance to interpret circuit diagrams. Focused on a single primary product and platform. Executes projects aimed at cost reduction and increased operational uptime.
Employs diagnostic techniques and utilizes documentation and testing equipment with support from senior engineers (Testing). Capable of diagnosing and resolving technical issues (Corrective maintenance). Leverages training and experience to identify some process, software, or hardware-related system challenges (Predictive maintenance).
Takes ownership of ensuring complete customer satisfaction within the designated work area. Aids in planning, communicating, and coordinating support strategies with customer management. Adheres to all safety protocols and consistently prioritizes safety as a core value.

Functional Knowledge:
Possesses established skills to perform a variety of daily activities.

Business Expertise:


Understands how assigned responsibilities relate to others within the team and how the team integrates with other disciplines.

Assumes accountability for overall customer satisfaction, ensuring excellent relationships within the assigned area.

Leadership:
Does not have supervisory responsibilities; manages personal workload effectively.

Problem Solving:


Identifies and resolves typical issues that may arise in own work area without needing supervisory approval; assesses and selects solutions from established options.


Impact:


Affects own team through the quality of services or information provided; adheres to standardized procedures and practices while receiving regular but moderate supervision and guidance.


Interpersonal Skills:
Utilizes communication skills to share information effectively.

Qualifications

Education:
Associate's Degree

Certifications:

Languages:

Years of Experience:

  • 4 Years Work Experience:
Additional Information

Shift:

10-Day 8-Hr (United States of America)
Travel:

Yes, 75% of the Time
Relocation Eligible:

Yes
Referral Payment Plan:
Employee Referral (Standard)

Salary Range:
$41.80 per hour. The salary offered to a selected candidate will be determined based on various factors including location, hire grade, job-related knowledge, skills, experience, and consideration of internal equity among current team members. In addition to a comprehensive benefits package, candidates may qualify for other forms of compensation such as participation in a bonus and stock award program, as applicable.


For all sales roles, the posted salary range represents the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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