Onsite Field Service Engineer

2 months ago


Phoenix, Arizona, United States Prosum Full time

Overview: Prosum is seeking dedicated Field Services Engineers to deliver exceptional support to our clients in the semiconductor sector. This role involves significant onsite presence, with opportunities for remote work.

Key Responsibilities:

  • Conduct independent field service engineering tasks for our esteemed clients.
  • Troubleshoot complex equipment and technical issues.
  • Respond to service inquiries from customers, assessing their needs effectively.
  • Provide over-the-phone guidance and support, as well as on-site repairs when necessary.
  • Perform routine maintenance on company equipment to ensure optimal performance.
  • Establish and oversee local maintenance services tailored to client requirements.
  • Act as a liaison between clients and application developers for any necessary modifications.
  • Analyze market demands and customer applications related to our products.
  • Prepare and submit application reports to management promptly.
  • Support sales initiatives and cultivate strong relationships with clients.
  • Participate in sales meetings and contribute to team discussions as needed.
  • Provide mentorship and training to fellow field service engineers.
  • Submit various reports, including service and expense reports, in a timely manner.

Qualifications:

  • Bachelor's degree in Mechanical or Electrical Engineering or a related discipline.
  • A minimum of 2 years of experience in an engineering capacity or as a Field Service Engineer within the semiconductor industry.
  • A strong desire to engage directly with customers.
  • Willingness to travel domestically to support client needs as required.


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