Field Service Engineer II
1 week ago
Key Responsibilities:
Conducts all standard service operations independently at Tier I level. Performs standard Tier II tasks with guidance. Capable of executing routine preventative maintenance within designated timeframes. Completes high-quality repairs.
Addresses fabrication issues by collaborating with fellow engineers and engaging in escalation discussions. Validates operational quality of system equipment independently. Provides assistance to senior engineers as required.
Adheres to all checklists and procedures, ensuring the correct revisions of procedures and schematics are accessible prior to commencing work.
Aims to implement Best Known Methods (BKM). Utilizes knowledge management systems effectively. Complies with all Intellectual Property (IP) guidelines.
Skilled in diagnosing and resolving recurring technical issues. Demonstrates a consistent ability to execute escalation plans. Capable of resolving daily operational challenges. Familiar with systemic issue resolution. Supports the preparation and communication of technical issues to both internal and external stakeholders. Possesses knowledge of fundamental theories. Requires minimal assistance to interpret circuit diagrams. Focused on a single primary product and platform. Executes projects aimed at reducing costs and enhancing operational uptime.
Employs diagnostic techniques and utilizes documentation and testing equipment with support from senior engineers (Testing). Capable of diagnosing and addressing technical issues (Corrective maintenance). Leverages training and experience to identify certain process, software, or hardware-related system challenges (Predictive maintenance).
Takes ownership of complete customer satisfaction within the designated work area. Aids in planning, communicating, and coordinating support strategies with customer management. Adheres to all safety protocols and consistently prioritizes safety as a core value.
Functional Knowledge:
Possesses established skills to perform a variety of daily activities.
Business Expertise:
Understands how assigned responsibilities relate to team dynamics and how the team collaborates with other disciplines.
Leadership:
No supervisory responsibilities; manages personal workload effectively.
Problem Solving:
Identifies and resolves typical challenges that may arise in the work area without needing supervisory approval; assesses and selects solutions from established options.
Impact:
Affects the team through the quality of services or information provided; adheres to standardized procedures and practices while receiving regular but moderate supervision and guidance.
Interpersonal Skills:
Utilizes communication skills to share information effectively.
Qualifications
Education:
Associate's Degree
Certifications:
Languages:
Years of Experience:
- 4 Years Work Experience:
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 75% of the Time
Relocation Eligible:
Yes
Referral Payment Plan:
Employee Referral (Standard)
Salary Range:
$41.80 per hour. The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and consideration of internal equity among current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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