Patient Financial Counselor

1 week ago

Fort Myers, Florida, United States DNA Comprehensive Therapy Services Full time
Job Summary:

Elite DNA Behavioral Health is seeking a Patient Financial Counselor to join our team in the Ft. Myers office. As a Patient Financial Counselor, you will be responsible for proactively managing the patient responsibility portion of the Accounts Receivable (AR).

Responsibilities:
  • Proactively collaborate with patients to perform benefits investigation, educate patients regarding their plan benefits, collect payments, and monitor and collect outstanding balances to minimize outstanding patient Accounts Receivable (AR).
  • Communicate terms of Financial Policy to patients for full comprehension of payment expectations.
  • Work collaboratively with the billing department and front desk to ensure there is a complete understanding related to patient's financial plan.
  • Responsible for Point of Service Collections for patient outstanding balances.
  • Responsible for setting up payment plans within practice guidelines for patients who cannot pay balance in full.
  • Assists patients with Care Credit applications; Educates applicants regarding Care Credit terms.
  • Responsible for processing accounts following the procedures outlined in the department's Pre-Collection policy and procedure.
Requirements:
  • Minimum High School Diploma or GED.
  • 2+ years' experience performing accounts receivable related duties in a medical practice billing office.
  • Experience working with the public via telephone and face-to-face conversation required.
What We Offer:
  • Competitive compensation.
  • Full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program.
  • Opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

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