Patient Financial Solutions Specialist

5 hours ago

Fort Lauderdale, Florida, United States Elevate Patient Financial Solutions Full time
Job Summary

Elevate Patient Financial Solutions is seeking a highly skilled Patient Financial Solutions Specialist to join our team. As a key member of our team, you will play a critical role in connecting uninsured hospital patients to programs that cover their medical expenses.

Key Responsibilities
  • Follow up on Medicaid applications submitted to the Department of Children and Families, working closely with the State agency and patients to secure Medicaid approvals.
  • Provide detailed, accurate, and timely documentation in applicable Company programs and hospital systems on all cases worked.
  • Offer exceptional customer service skills, ensuring a positive experience for patients and hospital staff.
  • Participate in ongoing trainings to apply learned content in dealings with patients and cases.
  • Maintain assigned work queue of patient accounts, collaborating with hospital staff, case managers, social workers, and financial counselors.
  • Answer incoming telephone calls, make outbound calls, and track paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
  • Maintain structured and timely contact with applicants and responsible government agencies, via phone or daily work queue.
  • Assist applicants with gathering additional reports or records, meeting appointment dates and times, and requesting home visits as needed.
  • Inform clients in a timely manner of all approvals and denials of coverage.
  • Participate in additional training requirements to stay up-to-date on changing rules and regulations associated with governmental programs.
Requirements
  • Professional experience working with State and/or Federal programs is essential.
  • Some college coursework is preferred.
  • Prior hospital experience is a plus.
  • A valid driver's license is required.
  • The successful candidate must speak, read, and write both Spanish and English fluently, with Creole being a plus.
  • Adaptability when dealing with constantly changing processes and computer systems is crucial.
  • Ability to maneuver throughout the hospital and patients' rooms.
  • Proficient experience utilizing Microsoft Office Suite, with emphasis on Excel and Outlook.
  • Effective communication skills, both oral and written, to interact with a variety of individuals.
  • Ability to multitask and function in a fast-paced environment.
Benefits

Elevate Patient Financial Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, 15 days of PTO, 8 paid holidays, 2 floating holidays, and 1 Elevate Day. We also offer pet insurance and an employee referral bonus program.

We believe in teamwork and having fun together. Our company culture values career growth and development, with opportunities to promote to higher roles. The salary of the finalist selected for this role will be set based on a variety of factors, including internal equity, experience, education, location, specialty, and training.

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