Cave Exploration Guide

2 weeks ago


Chattanooga, Tennessee, United States Ruby Falls Full time
Job Overview

Position Title: Tour Guide Team Member


Employment Type: Part-time Status: Non-Exempt Hours: Varies

Position Summary:

As a Tour Guide, you will lead visitors through the captivating cave environment, offering insightful and engaging narratives about its unique features and historical significance. Your role is crucial in ensuring the safety and comfort of guests while delivering exceptional customer service. Strong communication skills and the ability to engage with diverse groups are essential for success in this position.

Perks and Benefits:

  • 401(k) plan
  • Employee Assistance Program (EAP)
  • Birthday Pay
  • Scholarship Opportunities
  • Complimentary Admission to Local Attractions
  • Flexible Work Schedule
  • Team Member Events
  • Free Health Screenings

Key Responsibilities:

  • Deliver engaging presentations to groups of up to 40 guests using effective verbal and non-verbal communication techniques.
  • Interact positively with individuals from various backgrounds and age groups.
  • Conduct tours lasting 60-80 minutes, adhering to established protocols.
  • Respond to guest inquiries, provide directions, and greet visitors warmly while following service guidelines.
  • Assist with loading the tour and operating the elevator as required between tours.
  • Communicate effectively with the Admissions team, maintenance, and management regarding any concerns.
  • Be knowledgeable about emergency procedures and respond appropriately in case of incidents.
  • Help maintain the cleanliness and organization of facilities.
  • Maintain a positive and enthusiastic demeanor.
  • Deliver friendly customer service that aligns with company expectations.
  • Conduct checks of restrooms and café areas as necessary.
  • Perform additional tasks as assigned.

Physical Requirements:

  • Ability to walk up to 5 miles.
  • Capable of using hands and fingers for various tasks.
  • Physical capability to navigate and lead tours in a cave setting.
  • Stand for extended periods (up to 5 hours).
  • Lift and carry items weighing up to 40 pounds.

Qualifications:

  • Previous experience in a customer-facing role is preferred but not mandatory.
  • Must be at least 16 years of age.
  • Availability to work on weekends and holidays is required.
  • Effective communication skills with customers and colleagues are essential.
  • Willingness to learn about cave geology, history, and safety protocols.
  • Ability to read, interpret, and respond to necessary documentation.
  • Capability to work with minimal supervision.


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