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Cave Exploration Guide

2 months ago


Chattanooga, Tennessee, United States Ruby Falls Full time
Job Overview

Position Title: Tour Guide Team Member


Employment Type: Part-time Status: Non-Exempt Hours: Varies

Role Summary:

As a Tour Guide, you will lead guests through the cave, offering captivating and educational insights about its unique features and historical significance. Your role will also involve ensuring the safety and comfort of visitors while delivering outstanding customer service. Exceptional communication skills and the ability to engage with diverse groups are crucial for success in this position.

Perks and Benefits:

  • 401(k) plan
  • Employee Assistance Program (EAP)
  • Birthday Pay
  • Scholarship Opportunities
  • Complimentary Admission to Local Attractions
  • Flexible Scheduling
  • Team Member Events
  • Free Wellness Screenings

Key Responsibilities:

  • Deliver engaging presentations to groups of at least 40 guests using both verbal and non-verbal communication techniques.
  • Interact effectively with individuals from various backgrounds and age groups.
  • Conduct 60-80 minute tours in accordance with established protocols.
  • Respond to guest inquiries, provide directions, and greet visitors warmly while adhering to service guidelines.
  • Assist with loading the tour and operating the elevator as needed between tours.
  • Communicate effectively with the Admissions team, maintenance staff, and management regarding any concerns.
  • Be knowledgeable about emergency procedures and respond appropriately in case of incidents.
  • Help maintain the cleanliness of facilities.
  • Maintain a positive and enthusiastic demeanor.
  • Deliver friendly customer service that aligns with company expectations.
  • Conduct restroom and café checks as required.
  • Perform other assigned tasks as necessary.

Physical Requirements:

  • Ability to walk up to 5 miles.
  • Capable of using hands and fingers for various tasks.
  • Physical ability to navigate and lead tours in a cave environment.
  • Stand for extended periods (up to 5 hours).
  • Lift and carry items weighing up to 40 pounds.

Qualifications:

  • Prior experience in a customer-facing role is preferred but not mandatory.
  • Must be at least 16 years of age.
  • Availability to work weekends and holidays is required.
  • Effective communication skills with customers and colleagues are essential.
  • Willingness to learn about cave geology, history, and safety protocols.
  • Ability to read, interpret, and respond to necessary documentation.
  • Capability to work with minimal supervision.