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Customer Service Ambassador

2 months ago

Boston, Massachusetts, United States Morph Management Full time

About Morph Management

Morph Management is a dynamic company that specializes in transforming customer inquiries into profitable business opportunities. Our consultative approach has significantly enhanced our clients' brand reputation and created new avenues for growth and development within our organization.

Job Summary

We are seeking a highly motivated and driven Customer Service Ambassador to join our team. As the primary point of contact for our customer accounts, you will be responsible for initiating, maintaining, and sustaining relationships with our clients to drive revenue growth and increase return on investment.

Key Responsibilities

  • Engagement Strategy Execution: Connect with potential customer accounts, educate them on their product inquiries, and highlight the added benefits of our services.
  • Product Expertise: Provide consistent and straightforward customer service by being a product expert.
  • Negotiation and Objection Handling: Negotiate inquiries with precision and effectively address customer objections.
  • Ongoing Training and Development: Participate in in-house training and development programs to enhance your skills and knowledge.
  • Additional Tasks and Challenges: Assist with professional tasks and enthusiastically accept new challenges.

Requirements

  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in customer service, sales, retail, or a related field is highly encouraged.
  • Exemplary communication skills and negotiation tactics.
  • Impeccable time management skills and the ability to adapt to various situations.
  • Discipline and self-dedication to constant learning and improvement.
  • The ability to thrive in a fast-paced environment.
  • An approachable, friendly, and positive demeanor when interacting with colleagues and customers.