Customer Service Ambassador

3 days ago


Boston, Massachusetts, United States Beacon Hill Hotel Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Beacon Hill Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests upon arrival
  • Process reservations, cancellations, and modifications efficiently and accurately
  • Handle guest inquiries and concerns in a professional and courteous manner
  • Assist with luggage handling and transportation arrangements as needed
  • Uphold company policies and procedures to ensure the safety and security of guests and their belongings
Requirements:
  • Previous customer service experience preferred
  • High school diploma and/or equivalent work experience preferred
  • Ability to work in a fast-paced environment and maintain a high level of composure under pressure
  • Excellent communication and interpersonal skills
  • Ability to learn quickly and adapt to new situations
Benefits:
  • Competitive hourly rate: $22-$24
  • Comprehensive benefits package, including health insurance, dental and vision insurance, 401K program, and flexible spending accounts
  • Seven paid holidays per year
  • Flexible paid time off benefit
  • Travel discounts at our portfolio of hotels

Beacon Hill Hotel is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.



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