Café Ambassador

About the Role:

Café Ambassador - Customer Experience Specialist

At Capital One, we're looking for a Café Ambassador to join our team. As a Café Ambassador, you'll be at the heart of our community, introducing café goers and customers to our best-in-class services, creating memorable experiences, and driving brand awareness at our Cafés.

Key Responsibilities:

• Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
• Proactively engage with customers and the community in all areas of the Café, helping with tech challenges, showing off our services and products, and having deeper conversations about their financial journeys.
• Guide customers through goal setting, meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors, inspiring teammates as they inspire you.
• Stay curious, adaptable, and have a desire to learn and grow through self-development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and be an advocate for financial literacy.

Requirements:

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.

Preferred Qualifications:

• Associate's degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

About Capital One:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.