Guest Experience Ambassador

2 hours ago

Boston, Massachusetts, United States WNDR Museum Full time
About the Role

WNDR Museum Boston is seeking a skilled Ambassador to join our team. As an Ambassador, you will play a vital role in shaping the guest experience, providing exceptional customer service, and creating a welcoming atmosphere for visitors.

The ideal candidate will have previous experience in museums, hotels, restaurants, or other guest-facing roles. They will be a gifted communicator, able to engage warmly with guests and facilitate meaningful interactions. A comprehensive knowledge of our space, exhibits, artists, and WNDR culture is essential.

The Ambassador will be responsible for:

  • Engaging with guests, answering questions, and resolving any issues that may arise.
  • Facilitating authentic museum experiences through meaningful guest interaction.
  • Maintaining the safety and security of exhibits and guests.
  • Working in all aspects of the museum floor experience, including retail, food and beverage, box office, and special events.
  • Learning and processing transactions on our ticketing and POS systems.
  • Keeping our space clean and orderly for everyone's enjoyment.

Requirements

The Ambassador will need to be able to:

  • Consistently walk and move around the museum.
  • Stand, reach, and maintain balance while walking.
  • Occasionally perform physical activities such as kneeling, crouching, climbing, bending, or stooping.
  • Push or pull equipment, such as shelving bays, dollies, and carts.
  • Lift, carry, and place items weighing up to 25 pounds.

About WNDR Museum

WNDR Museum is an interactive experience that showcases art and technology. Our message is simple: We are all artists. As artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.

We are a collective of thinkers, artists, poets, and designers, working at the intersection of art and technology. Our expansive programs include our museums, creative studio, and bold collaborations. At WNDR, you'll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.

We warmly welcome people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply.

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