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Patient Account Representative
2 months ago
This position is responsible for managing and resolving insurance and patient account issues, ensuring accurate billing and payment processing. The ideal candidate will possess a strong understanding of hospital billing procedures, insurance regulations, and customer service principles.
Key Responsibilities:- Insurance Claims Processing: Timely and accurately process insurance claims, ensuring maximum payment on accounts.
- Account Management: Investigate and resolve charge ticket discrepancies, maintain accuracy of insurance and patient account status, and ensure positive customer relations.
- Self-Pay Billing: Collect coinsurance, deductibles, and self-pay balances, and process required adjustments/credits to maintain accuracy of account payment information.
- Cashiering: Post payments to patient accounts, balance cash posting daily, and prepare cashier's bank deposit in a timely manner.
- Respond to correspondence and account activity in a timely and professional manner.
- Interact with staff and customers to provide insurance information and resolve payment and account status inquiries.
- Communicate with patients and guarantors to obtain payment throughout the patient care/payment cycle.
- Apply hospital credit and financial assistance policies in interactions with hospital customers.
- High school diploma or equivalent.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Ability to handle multiple tasks and prioritize responsibilities.
