Patient Service Representative Float

2 days ago


Michigan City, Indiana, United States Franciscan Health Full time
Job Summary

Franciscan Health is seeking a Patient Service Representative Float to join our team. As a Patient Service Representative Float, you will provide exceptional customer service, greet and direct patients, family members, and visitors, and answer incoming calls. You will also schedule appointments, register patients, and communicate with clinical staff to maintain patient flow.

Responsibilities
  • Provide exemplary customer service and greet patients, family members, and visitors
  • Answer incoming calls and respond to inquiries or direct callers to appropriate staff
  • Schedule appointments and accurately enter data into scheduling system
  • Register patients and enter or update demographic and insurance information into EMR system
  • Communicate with clinical staff to maintain patient flow and update waiting patients
  • Collect patient payments and apply payments and adjustments to patient accounts
  • Balance daily encounter forms and cash drawers
Qualifications
  • High School Diploma/GED required
  • 1 year customer service experience required
  • 1 year healthcare experience preferred

Franciscan Health is an equal opportunity employer and a Right of Conscience employer. We are committed to providing equal employment opportunities to all employees and qualified applicants for employment.



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