Call Center Representative

5 days ago


Chicago, Illinois, United States Erie Family Health Center Full time
Job Title: Call Center Representative

Erie Family Health Center is seeking a highly skilled Call Center Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our patients.

Key Responsibilities:
  • Schedule appointments for patients across all 13 Erie Family Health Center locations
  • Verify patient information, including demographics and insurance details
  • Provide accurate and timely information to patients regarding their appointments and healthcare services
  • Handle incoming calls in a professional and courteous manner, ensuring a positive patient experience
  • Work collaboratively with other team members to ensure seamless communication and efficient scheduling
Requirements:
  • High school diploma or equivalent required
  • Healthcare operations or administration experience preferred
  • Bilingual (English/Spanish) required
  • One year of call center experience required
  • Strong computer skills, including Microsoft Office and experience with dual screens
  • Ability to type at minimum 25 words per minute
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work from home after successful completion of introductory period
  • Flexible hours, including evenings and weekends
  • Local candidates preferred
About Erie Family Health Center:

Erie Family Health Center is a nationally recognized top workplace, dedicated to providing high-quality, affordable healthcare to our patients. We are committed to our mission of delivering holistic care to support healthier people, families, and communities.



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