Crisis Call Center Team Lead

2 weeks ago


Chicago, Illinois, United States NAMI Chicago Full time
About the Role

NAMI Chicago is seeking a highly skilled and experienced Crisis Call Center Supervisor to join our team. As a Crisis Call Center Supervisor, you will be responsible for managing and supervising a team of 988 Crisis Counselors, providing support and guidance to ensure the delivery of high-quality crisis intervention services.

Key Responsibilities
  • Supervise and coach a team of 988 Crisis Counselors to ensure they are providing excellent crisis intervention services.
  • Monitor and observe 988 Crisis Counselors on a regular basis to identify areas for growth and development.
  • Document critical incidents and maintain familiarity with program policies and procedures.
  • Collaborate with the Senior Manager to develop and implement training programs for 988 Crisis Counselors.
  • Build and maintain a positive team culture that promotes NAMI Chicago's values and vision for 988.
Requirements
  • Master's Degree in psychology, counseling, social work, or a related field.
  • At least 3 years of clinical and/or crisis intervention experience.
  • Knowledge of crisis response and/or suicide prevention program delivery.
  • At least 2-3 years of supervisory or management experience.
  • Proficiency in Microsoft Office 365 and other software routinely used by NAMI Chicago.
What We Offer
  • Competitive hourly rate of $30.00.
  • Full-time employees qualify for company-sponsored benefits, including medical, dental, and vision benefits, company-sponsored life and AD&D insurance, and an unmatched 401(k) program.
  • Company-sponsored wellness activities.

NAMI Chicago is an inclusive employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.



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