Crisis Call Center Team Lead
2 weeks ago
NAMI Chicago is seeking a highly skilled and experienced Crisis Call Center Supervisor to join our team. As a Crisis Call Center Supervisor, you will be responsible for managing and supervising a team of 988 Crisis Counselors, providing support and guidance to ensure the delivery of high-quality crisis intervention services.
Key Responsibilities- Supervise and coach a team of 988 Crisis Counselors to ensure they are providing excellent crisis intervention services.
- Monitor and observe 988 Crisis Counselors on a regular basis to identify areas for growth and development.
- Document critical incidents and maintain familiarity with program policies and procedures.
- Collaborate with the Senior Manager to develop and implement training programs for 988 Crisis Counselors.
- Build and maintain a positive team culture that promotes NAMI Chicago's values and vision for 988.
- Master's Degree in psychology, counseling, social work, or a related field.
- At least 3 years of clinical and/or crisis intervention experience.
- Knowledge of crisis response and/or suicide prevention program delivery.
- At least 2-3 years of supervisory or management experience.
- Proficiency in Microsoft Office 365 and other software routinely used by NAMI Chicago.
- Competitive hourly rate of $30.00.
- Full-time employees qualify for company-sponsored benefits, including medical, dental, and vision benefits, company-sponsored life and AD&D insurance, and an unmatched 401(k) program.
- Company-sponsored wellness activities.
NAMI Chicago is an inclusive employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.
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Crisis Call Center Team Lead
4 weeks ago
Chicago, Illinois, United States NAMI Chicago Full timeAbout the RoleNAMI Chicago is seeking a highly skilled and experienced Crisis Call Center Supervisor to join our team. As a Crisis Call Center Supervisor, you will be responsible for managing and supervising a team of 988 Crisis Counselors, providing support and guidance to ensure the highest level of service delivery.Key ResponsibilitiesTeam Supervision &...
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Mobile Crisis Response Team Lead
2 weeks ago
Chicago, Illinois, United States UCAN Full timeAbout the RoleUCAN is seeking a highly skilled and experienced individual to serve as the Mobile Crisis Response Team Lead. This role involves leading a team of crisis responders during daytime hours, ensuring the delivery of high-quality, immediate crisis intervention services to individuals in need.Key ResponsibilitiesLead and coordinate the activities of...
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Mobile Crisis Response Team Lead
3 weeks ago
Chicago, Illinois, United States UCAN Full timeUCAN is seeking a highly skilled and experienced individual to serve as the Mobile Crisis Response Team Lead. This position involves leading a team of crisis responders during daytime hours, ensuring the delivery of high-quality, immediate crisis intervention services to individuals in need. The Team Lead will be responsible for coordinating response...
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Mobile Crisis Response Team Lead
1 week ago
Chicago, Illinois, United States UCAN Full timeAbout the RoleThe Mobile Crisis Response Team Lead will play a critical role in ensuring the delivery of high-quality, immediate crisis intervention services to individuals in need. This position involves leading a team of crisis responders during daytime hours, providing guidance, support, and supervision to team members, and maintaining compliance with...
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Call Center Team Lead
4 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob Summary:The Chicago Lighthouse is seeking a highly skilled and experienced Call Center Team Lead to join our team. As a key member of our healthcare call center, you will be responsible for handling complex patient scheduling issues, providing training to call center agents, and executing Quality Assurance processes.Key Responsibilities:Manage and...
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Call Center Team Lead
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob Title: Call Center Team LeadJoin The Chicago Lighthouse, a leading organization dedicated to empowering individuals who are blind or visually impaired, as a Call Center Team Lead. In this key role, you will be responsible for leading a team of call center agents, providing exceptional customer service, and driving business excellence.Key...
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Call Center Team Lead
3 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob SummaryWe are seeking a highly skilled Call Center Team Lead to join our team at The Chicago Lighthouse. As a key member of our healthcare call center leadership team, you will be responsible for providing a world-class patient experience to our callers.Key ResponsibilitiesLeadership and Team Management: Support and drive a culture of business...
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Call Center Team Lead
2 weeks ago
Chicago, Illinois, United States Enova Full timeAbout the Role:As a Call Center Team Lead, you will oversee the day-to-day functions of a team of representatives, teaching, training, and mentoring them to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness.Key Responsibilities:Manage metrics, performance criteria,...
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Call Center Representative
5 days ago
Chicago, Illinois, United States Erie Family Health Center Full timeJob Title: Call Center RepresentativeErie Family Health Center is seeking a highly skilled Call Center Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our patients.Key Responsibilities:Schedule...
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Call Center Team Lead
4 weeks ago
Chicago, Illinois, United States Enova Full timeAbout the Role:We are seeking a highly skilled Call Center Team Lead - Customer Service to oversee the day-to-day functions of a team of representatives. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer experience.Key Responsibilities:Manage metrics,...
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Crisis Intervention Specialist
3 weeks ago
Chicago, Illinois, United States Sinai Chicago Full timeJob SummaryWe are seeking a highly skilled Crisis Worker to join our team at Sinai Chicago. As a Crisis Worker, you will play a critical role in providing emergency mental health services to patients in crisis.Key ResponsibilitiesConduct comprehensive biopsychosocial assessments of patients presenting to the emergency department in crisis.Recognize patients...
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Crisis Intervention Specialist
5 days ago
Chicago, Illinois, United States Alternatives, Inc. Full timeJob Title: On-Call Crisis WorkerAt Alternatives, Inc., we are seeking a dedicated and compassionate On-Call Crisis Worker to join our team. As a key member of our crisis intervention response team, you will provide critical support to young people and their families in times of need.Job SummaryThe On-Call Crisis Worker will provide crisis intervention...
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Crisis Intervention Specialist
4 weeks ago
Chicago, Illinois, United States Sinai Chicago Full timeJob SummaryAt Sinai Chicago, we are seeking a highly skilled Crisis Worker to join our team in the Emergency Department. As a Crisis Worker, you will play a critical role in providing crisis intervention and psychiatric triage services to patients in need.Key ResponsibilitiesConduct Comprehensive Assessments: Complete in-depth biopsychosocial assessments of...
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Mobile Crisis Intervention Specialist
1 week ago
Chicago, Illinois, United States Habilitative Systems Inc Full timeJob SummaryWe are seeking a highly skilled and compassionate Mobile Crisis Responder to join our team at Habilitative Systems Inc. As a Mobile Crisis Responder, you will play a critical role in delivering specialized stabilization and intervention services to individuals experiencing mental health, substance abuse, and developmental disability crises in...
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Crisis Counselor
1 day ago
Chicago, Illinois, United States DuPage County Health Department Full timeJob Title: Crisis CounselorJoin the DuPage County Health Department as a Crisis Counselor and make a difference in the lives of others. As a member of our team, you will provide emergency and crisis intervention services to individuals and families, both face-to-face and via telephone/video.Responsibilities:Conduct crisis evaluations on-site and in the...
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Mental Health Crisis Clinician
1 day ago
Chicago, Illinois, United States VetJobs Full timeJob SummaryUnder the supervision of a licensed clinician, this entry-level position provides professional clinical and therapeutic support services as a dedicated team member on the Crisis Assistance Response and Engagement (CARE) team. The CARE team supports an overall effort to deliver specialized services tailored to meet the needs of individuals living...
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Therapist (Crisis Intervention Specialist)
4 weeks ago
Chicago, Illinois, United States I AM ABLE CENTER FOR FAMILY DEVELOP Full timeJob SummaryWe are seeking a highly skilled Therapist to join our team at I AM ABLE CENTER FOR FAMILY DEVELOP. As a Therapist, you will play a critical role in providing direct clinical services for our new 24/7/365 Mobile Crisis Care System, serving the North Lawndale Community.Key ResponsibilitiesFacilitate de-escalation, crisis assessments, safety...
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Call Center Operations Manager
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob Title: Call Center Team LeadJoin The Chicago Lighthouse for People Who Are Blind or Visually Impaired as a Call Center Team Lead and play a vital role in delivering exceptional customer experiences. As a key member of our Call Center Operations Leadership Team, you will be responsible for supporting the team to ensure that we consistently meet and exceed...
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Crisis Support Specialist
1 day ago
Chicago, Illinois, United States The Thresholds Full timeJob Title: Crisis Support SpecialistAt The Thresholds, we are seeking a compassionate and experienced Crisis Support Specialist to join our team. As a Crisis Support Specialist, you will play a vital role in providing advocacy, information, and peer support to individuals experiencing mental health crises.Job SummaryWe are looking for a skilled and...
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Mobile Crisis Intervention Specialist
4 weeks ago
Chicago, Illinois, United States Habilitative Systems Inc Full timeJob SummaryHabilitative Systems Inc is seeking a highly skilled and compassionate Mobile Crisis Responder to join our team. As a Mobile Crisis Responder, you will play a critical role in delivering specialized stabilization and intervention services to adults and children experiencing a mental health, substance abuse, and/or developmental disability crisis...