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Call Center Agent

2 months ago

Chicago, Illinois, United States HCSC Full time

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

We are a purpose-driven company that invests in our employees' professional development.

This role is responsible for working in a call center environment to assist members and healthcare professionals by responding to inquiries in a prompt, accurate, and objective manner.

Duties include:

  • Conducting research to provide accurate information
  • Spending approximately 90% of the scheduled time on the phone, responding to member and physician inquiries

This is an onsite position at our Chicago office location.

Key Benefits:

  • Competitive pay
  • Great benefits, including medical, dental, and 401K
  • Union position
  • Bilingual in English and Spanish required

Job Requirements:

  • Bilingual in English and Spanish required
  • High school diploma or equivalent
  • 6 months of customer service experience or 6 months of experience in an office environment
  • Data entry and/or typing experience
  • Interpersonal, verbal, and written communication skills
  • Analytical and organizational skills, with independent decision-making abilities
  • Ability to spend approximately 90% of the scheduled time on the phone and sit for long periods with scheduled breaks

Preferred Job Requirements:

  • 9 months of customer service experience
  • Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
  • Knowledge of medical terminology and anatomy
  • Proven ability to learn quickly and adapt to change
  • Referral preference given to applicants able to take and meet testing criteria

Important Notes:

  • No relocation assistance provided
  • No visa sponsorship available

HCSC Employment Statement:

We are an Equal Opportunity Employment/Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.