Library Support Specialist

5 days ago

Manassas Park Virginia, United States Library Systems & Services Full time
Job Summary

Library Systems & Services is seeking a part-time Library Associate 2 to provide exceptional customer service to our community. As a key member of our team, you will be responsible for performing a variety of technical and paraprofessional duties in support of our library operations.

Key Responsibilities
  • Provide customer service by welcoming patrons, issuing library cards, checking in/out materials, and managing patron accounts.
  • Assist patrons with locating materials or the reference desk, using computers, or explaining procedures.
  • Accept and process fees and other payments.
  • Assist with passive programming, programming preparation, displays, and basic marketing.
  • Provide information regarding programs, events, study rooms, etc.
  • Shelve library materials.
  • Address or escalate patron conduct or safety issues to appropriate management.
  • Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
  • Assist with collection management, including processing new materials, donated materials, damaged items, etc.
  • May assist with processing of InterLibrary Loans or other specialized tasks.
Requirements
  • H.S. Diploma or GED required.
  • Two years library experience preferred.
  • Basic knowledge of library systems and databases preferred.
  • Ability to work a regular schedule that will include a combination of days, evenings, and weekends.
  • Excellent customer service skills.
  • Knowledge of Microsoft Office Suite.
  • Good communication skills, both written and verbal.
  • English/Spanish speaking is a plus.
Physical Requirements
  • Must be able to frequently move from place to place within the location.
  • File and retrieve books and other items on high shelves.
  • Lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds of heavy boxes, books, and equipment.
  • Work in confined spaces; walk; bend; stoop; reach; and climb.
  • Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

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