Deputy Program Manager

4 days ago


Alexandria Virginia, United States Library Systems & Services Full time
Job Summary

Library Systems & Services is seeking a highly skilled Deputy Program Manager to provide direction and oversight of a multi-functional service contract for a federal library. The selected candidate will exercise independent judgment and analytical skills to solve complex and unusual managerial and technical problems.

Key Responsibilities
  • Provide direction and management of technical and reference service programs
  • Develop and implement quality assurance policies, procedures, processes, and practices
  • Work under the direction of the Program Manager to ensure the program meets all service levels for quality, timeliness, and quantity
  • Manage and direct working supervisors, team leaders, or staff in other leadership positions
  • Organize, direct, and coordinate planning and production
  • Oversee tasks, projects, or task orders that vary in size and complexity
  • Ensure maximum effectiveness in the use of resources
  • Provide innovative management solutions to clients
  • Lead or assist with all activities related to staffing, including recruitment, orientation, training, staff production, counseling, remediation, evaluations, and performance appraisals
  • Assist the Program Manager in providing innovative management solutions to clients
  • Contribute to new initiatives or projects, such as formal training initiatives for new examiners
  • Assist the Program Manager with development of plans to address workload spikes
  • Provide input for reports and other deliverables
  • Work with clients on the evolution of performance standards for a wide variety of activities
  • Provide support for marketing and outreach activities and for informal and formal events with clients and staff
  • Meet routinely with government and contract staff
Requirements
  • Bachelor's Degree
  • Masters in Library Science from an ALA accredited institution
  • Minimum 5 years in a government contracting environment, preferably in a library, knowledge management program, or information center
  • Minimum 4 years of demonstrated management experience managing service level agreements, quality assurance, planning, processes, and related tasks
  • Minimum of 5 years experience working with knowledge management tools, libraries, or digital archives
Preferred Qualifications
  • Project Management Professional (PMP) Certification or similar
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources


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