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Technical Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Iron Bow Technologies. As a Technical Support Specialist, you will be the first point of contact for our clients, providing technical support and assistance via various channels.
Key Responsibilities- Provide technical support and troubleshooting for a wide range of technical issues, including hardware, software, and network-related problems.
- Manage user accounts, including password resets, account unlocks, and permission assignments.
- Escalate complex issues to senior support teams in accordance with service level agreements.
- Communicate effectively with clients to provide updates on issue resolution and status.
- Perform proactive maintenance tasks, such as ensuring security patches are installed and applications are up-to-date.
- Provide exceptional customer service and maintain a positive attitude in a fast-paced environment.
- Collaborate with team members to share knowledge and best practices for resolving technical issues.
- High school diploma or equivalent, with 0-2 years of experience in a call center or IT environment.
- Ability to troubleshoot and resolve basic technical issues.
- Excellent multi-tasking skills and attention to detail.
- Strong customer service and communication skills, with the ability to empathize with clients.
- Proven ability to follow processes and procedures accurately.
- Ability to obtain a Windows 10 and Office 365 or CompTIA certification within 90 days of hire.
- Previous experience in a customer service or technical support role is a plus.
- A dynamic and inclusive team environment that encourages growth and development in your IT career.
- The opportunity to develop your troubleshooting, critical thinking, and customer service skills.
- A chance to play a direct role in customer success and deliver helpdesk magic.
Iron Bow Technologies is an Equal Opportunity Employer and is committed to providing a work environment free of discrimination and harassment. We welcome applications from diverse candidates and are an inclusive employer.
