Outbound Customer Service Representative

2 weeks ago

Phoenix, Arizona, United States Signify Health Full time

Compensation and Training:

Starting hourly wage of $15.00, with unlimited potential for monthly commissions. Mandatory paid training for 10 days (Monday-Friday, 8AM-4:30PM). Call center operates Monday-Sunday from 7AM to 9PM; actual shift will be determined upon hiring. Comprehensive benefits package, paid time off, tuition reimbursement, and additional perks.

Role Impact:

At Signify Health, we prioritize exceptional thinkers who embody both intellect and humility. This position plays a crucial role in enhancing lives and creating a meaningful impact.

As a member of the Member Engagement team, your primary responsibility will be to reach out to members of various Medicare Advantage and Medicaid health plans via phone to provide, clarify, and arrange complimentary in-home or virtual healthcare evaluations. You will strive to achieve departmental productivity, quality, and customer service objectives.

This position reports to a Member Engagement Manager.

Key Responsibilities:

Conduct an average of 50 outbound calls per hour using an automated dialing system to offer, explain, and schedule complimentary health evaluations with healthcare providers. Utilize over 20 approved scripts, ensuring members comprehend the terms and respond to objections with professionalism and courtesy. Exhibit a positive, professional demeanor towards clients, health plan members, and colleagues. Achieve daily targets set by the department (e.g., outbound calls, appointments scheduled, adherence to shift and attendance policies, quality benchmarks, etc.) in an office or remote setting. Manage appointment adjustments, rescheduling, and cancellations as requested by members and providers. Track performance metrics including appointments, call volume, handling time, and productivity using designated reporting tools. Promptly report member complaints and escalations to Member Engagement Managers. Engage in peer coaching as necessary. Adhere to HIPAA and other security and privacy regulations when managing protected health information during regular work activities.

Qualifications:

High School Diploma or equivalent preferred. Minimum of 1 year of call center experience or 2 years of general work experience required. Preferred experience in outbound call centers or high-volume environments, particularly in a metrics-driven setting, utilizing auto-dialers and scripts. A strong desire to thrive in an efficient, results-oriented outbound call center atmosphere. Ability to persuade while treating all health plan members with professional courtesy. Excellent communication skills, friendly and engaging demeanor. Capability to adhere to a structured daily schedule, including start times, breaks, lunches, and end times. Proficient computer skills and the ability to navigate multiple systems simultaneously while making calls. Fluency in the English language.

Benefits:

Medical, dental, and vision insurance, effective the first of the month following the start date. Bi-weekly pay with potential for monthly commission bonuses. 401K plan, employee stock purchase program, and tuition reimbursement. Employee discount programs available.

Remote Work Requirements:

To qualify, you must have reliable internet service with a minimum upload/download speed of 10MB available in your home.

The company will supply necessary equipment (keyboard, monitor, computer, headset, etc.). Applicants must provide their own workspace furniture and ensure a quiet work environment.

Employment Conditions:

Successful completion of a background check is mandatory for this position. Applicants will need to provide up to 5 years of employment history.

  • Outbound Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States Signify Health Full time

    Compensation and Training: Starting hourly wage of $15.00, with unlimited commission opportunities each month. Mandatory paid training for 10 days (Monday-Friday, 8AM-4:30PM). Call center operates Monday-Sunday from 7AM to 9PM; specific shifts will be assigned upon hiring. Attractive benefits package, paid time off, tuition reimbursement, and additional...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Pyramid Consulting Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pyramid Consulting, Inc. As a key member of our client's Insurance Industry team, you will be responsible for providing exceptional customer service and support to clients across various product lines.Key Responsibilities:Utilize established procedures and job...

  • Customer Service Representative II

    19 hours ago

    Phoenix, Arizona, United States Continental Lab Products Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at Continental Lab Products. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any...

  • Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...

  • Bilingual Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working effectively as a member of a support team.Key...

  • Outbound Customer Engagement Specialist

    2 weeks ago

    Phoenix, Arizona, United States Signify Health Full time

    Starting Compensation: Hourly rate of $15.00, with unlimited commission opportunities each month. Training: 10 days of mandatory paid training (Monday-Friday, 8AM-4:30PM). Work Schedule: Call center operates Monday-Sunday from 7AM to 9PM; specific shifts will be assigned upon hiring. Benefits: Competitive benefits package including paid time off, tuition...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Hobaica Services Full time

    Job DescriptionAs a Customer Service Representative at Hobaica Services, you will play a vital role in ensuring exceptional customer satisfaction and operational efficiency.Key Responsibilities:Manage a high volume of inbound calls and make outbound calls to existing clients, booking appointments at a high conversion rate.Utilize critical thinking skills to...

  • Customer Service Representative

    22 hours ago

    Phoenix, Arizona, United States Bela Brand Bat Full time

    Job Title: Call Center Agent**Job Summary:**We are seeking a motivated and customer-focused professional to join our dynamic team at Bela Brand Bat as a Call Center Agent. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:**Customer Interaction:** Handle...

  • Outbound Financial Consultant

    2 weeks ago

    Phoenix, Arizona, United States Edelman Financial Engines Full time

    Outbound Financial Consultant At Edelman Financial Engines, we are dedicated to empowering individuals to enhance their financial futures. We recognize that financial assets represent the culmination of years of effort and aspirations for our clients and their families. Our clients rely on us to navigate their financial journeys with empathy, integrity,...

  • Service Excellence Representative

    2 weeks ago

    Phoenix, Arizona, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeCompany: Sun TechnologiesLocation: Phoenix, ArizonaJob Overview:We are seeking a dedicated Customer Service Representative who excels in managing a high volume of orders through both inbound and outbound communications. This role is essential in ensuring our clients receive top-notch service and support.Key...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Venezia's NY Style Pizza T&G Full time

    Job DescriptionJob Title: Customer Service Representative - Venezia's NY Style Pizza T&GAbout Us: Venezia's NY Style Pizza T&G is a leading independent pizzeria, renowned for its exceptional customer service and high-quality food. We are seeking highly motivated individuals to join our team as Customer Service Representatives.Job Summary: As a Customer...

  • Customer Care Representative II

    2 weeks ago

    Phoenix, Arizona, United States Continental Lab Products Full time

    Customer Service Representative IIJob Category: Customer Experience Requisition Number: CUSTO005272Job OverviewJoin Continental Lab Products, a prominent organization in the healthcare sector focused on dental solutions. We provide a comprehensive range of specialized products, services, and technologies to meet diverse dental restoration requirements. Our...

  • Customer Service Representative

    21 hours ago

    Phoenix, Arizona, United States Energy Central Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Energy Central. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States The French Agency Full time

    About The French AgencyThe French Agency is a dynamic and growing company seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in supporting our sales team and providing exceptional customer experiences.Job SummaryWe are looking for a highly motivated and organized...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States CornerStone Staffing Full time

    Job Title: Customer Service Representative**Job Summary:**We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at CornerStone Staffing. As a Customer Service Representative, you will be responsible for processing foreclosure referrals, managing high-volume caseloads, and working with vendor-related...

  • Customer Service Representative

    7 hours ago

    Phoenix, Arizona, United States The French Agency Full time

    About The French AgencyThe French Agency is a dynamic and growing company seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in supporting our sales team and providing exceptional customer experiences.Job SummaryWe are looking for a highly motivated and organized...

  • Customer Service Representative

    6 hours ago

    Phoenix, Arizona, United States d'Lite Healthy On The Go Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at d'Lite Healthy On The Go. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Compass Group USA. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Customer Service: Provide excellent customer service to clients, responding...

  • Customer Service Representative

    2 days ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Farmers Insurance. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    16 hours ago

    Phoenix, Arizona, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...