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Service Excellence Representative

2 months ago

Phoenix, Arizona, United States Sun Technologies Full time

Job Title: Customer Service Representative

Company: Sun Technologies

Location: Phoenix, Arizona

Job Overview:

We are seeking a dedicated Customer Service Representative who excels in managing a high volume of orders through both inbound and outbound communications. This role is essential in ensuring our clients receive top-notch service and support.

Key Responsibilities:

  • Engage with patients, referral sources, and administrative inquiries.
  • Coordinate with insurance providers and manage prior authorization requests.
  • Input patient data into our customer information system accurately.
  • Address customer concerns related to their health and ensure satisfaction.
  • Make informed decisions independently to maintain a seamless supply of products.
  • Enhance understanding of customer needs and trends to boost satisfaction and loyalty.
  • Familiarize yourself with various insurance qualifications to ensure accurate order processing.

Qualifications:

  • High School Diploma or GED; some college education preferred.
  • A minimum of 1 year experience in customer service.
  • Demonstrated ability to project a positive and professional image.
  • Ability to maintain composure in high-pressure situations.
  • Capable of following through on issues to resolution.

Experience: 2+ years in a related field.