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Customer Service Representative II

2 months ago

Phoenix, Arizona, United States Continental Lab Products Full time

Job Title: Customer Service Representative II

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at Continental Lab Products. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Ensure highest level of Process Quality & Service Excellence
  • Answer customer inquiries in a timely and professional manner
  • Promptly relay issues and concerns to appropriate area with follow-up to ensure resolution
  • Schedule pickups and deliveries as needed
  • Address and resolve customer inquiries to completion
  • Schedule material fulfillments (i.e. prescriptions, boxes, shipping labels, etc.)
  • Schedule payments utilizing our practice management software
  • Process outgoing follow-up calls in a timely manner
  • Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information
  • Be courteous and treat external as well as internal customers with respect
  • Organize work area for highest function and efficiency
  • Outbound calls to support customers and marketing initiatives

Requirements:

  • High school diploma or equivalent required
  • Minimum 12 months experience in a customer service role or in a dental environment required
  • Excellent communication and interpersonal skills
  • Ability to multitask and maintain accuracy
  • Detail-oriented and organized
  • Ability to work in a fast-paced environment

Preferred Qualifications:

  • Experience in a dental laboratory or customer service environment
  • Knowledge of dental terminology and procedures
  • Ability to work in a team environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Equal Opportunity Employer: Continental Lab Products is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.