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Customer Service Representative

2 months ago

Phoenix, Arizona, United States Bela Brand Bat Full time
Job Title: Call Center Agent

**Job Summary:**

We are seeking a motivated and customer-focused professional to join our dynamic team at Bela Brand Bat as a Call Center Agent. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • **Customer Interaction:** Handle inbound and outbound customer calls in a professional and courteous manner, providing exceptional service and resolving customer inquiries and issues.
  • **Issue Resolution:** Resolve customer complaints and issues efficiently and effectively, maintaining a thorough understanding of our products and services.
  • **Problem Solving:** Identify and escalate complex issues to the appropriate department or supervisor, ensuring seamless customer experience.
  • **Compliance:** Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of professionalism.
  • **Team Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience, providing feedback on recurring customer issues and suggesting improvements to processes and procedures.

Qualifications:

  • **Education:** High school diploma or equivalent; college degree preferred.
  • **Communication Skills:** Excellent verbal and written communication skills, with the ability to multitask and manage time effectively.
  • **Analytical Abilities:** Strong problemsolving and analytical abilities, with proficiency in using computer systems and software, including CRM tools.
  • **Professionalism:** Ability to remain calm and professional under pressure, maintaining a positive attitude and providing exceptional customer service.