Customer Service Representative
5 days ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Farmers Insurance. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our insurance products and services.
- Communication: Effectively communicate with customers, agents, and internal stakeholders to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve complex customer issues, escalating as needed to ensure customer satisfaction.
- Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and improve customer experiences.
Requirements
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of customer service experience in a call center or insurance environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
- Competitive Compensation: $25.00/hour (including commission and bonuses)
- Benefits: Health insurance, paid time off, and opportunities for career growth and development.
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