Client Support Specialist

2 days ago


Kensington, Maryland, United States THRIVE Full time
About Thrive

Thrive is a rapidly growing technology solutions provider that focuses on delivering innovative cloud, cyber security, networking, disaster recovery, and managed services. Our company culture is built on a customer-centric approach, engineering talent, and a commitment to delivering next-generation services.

Job Overview

We are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for providing full-time onsite support at one of our client's locations in Kensington, MD. You will work independently as a client consultant, collaborating with our talented team of engineers to provide top-notch IT support to our clients.

Key Responsibilities
  • Provide onsite support at client locations in Kensington, MD
  • Analyze and document unfamiliar client/server network environments to identify the quickest path to resolution
  • Perform rapid analysis of workstation-level incidents and consistently demonstrate the ability to determine the cause
  • Coordinate onsite PC hardware repair with third-party vendors
  • Provide onsite assistance for remote engineers
  • Set client expectations appropriately throughout the troubleshooting process
  • Utilize software utilities, Thrive's Protect software, and vendor-specific tools to provide the fastest resolution of customer incidents
  • Communicate steps taken during troubleshooting and resolutions through clear, non-technical communication
  • Demonstrate the correct level of urgency while resolving client incidents
Basic Qualifications
  • Bachelor's Degree, Technical Degree, or equivalent work experience
  • Excellent problem-solving skills, with the ability to prioritize and coordinate between tasks
  • 2-4+ years of desktop support experience
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting, and customizing Microsoft Office, including Outlook configurations
  • Experience troubleshooting workstation hardware issues
  • Knowledge and experience with Active Directory
  • Ability to articulate technical information and convey it to non-technical people
  • Passionate about delivering excellent customer service
  • Must be able to work effectively in a team environment as well as alone
  • Excellent written and oral communication skills
  • Must have access to a reliable vehicle and a valid driver's license
Preferred Technical Knowledge
  • In-depth knowledge of Windows OS (7, 8.1, 10, etc.)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with Apple OS
  • Experience with VMWare
  • Experience with iOS and Android OS
Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • Mimecast Level 1
  • Fortinet NSE1
  • Fortinet NSE2

Thrive offers training, vouchers, and study time to assist with obtaining these certifications. If candidates are offered a job, it will be expected that they will obtain these certifications within one year of their start date.


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