Client Support Specialist
2 days ago
Thrive is a rapidly growing technology solutions provider that focuses on delivering innovative cloud, cyber security, networking, disaster recovery, and managed services. Our company culture is built on a customer-centric approach, engineering talent, and a commitment to delivering next-generation services.
Job OverviewWe are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for providing full-time onsite support at one of our client's locations in Kensington, MD. You will work independently as a client consultant, collaborating with our talented team of engineers to provide top-notch IT support to our clients.
Key Responsibilities- Provide onsite support at client locations in Kensington, MD
- Analyze and document unfamiliar client/server network environments to identify the quickest path to resolution
- Perform rapid analysis of workstation-level incidents and consistently demonstrate the ability to determine the cause
- Coordinate onsite PC hardware repair with third-party vendors
- Provide onsite assistance for remote engineers
- Set client expectations appropriately throughout the troubleshooting process
- Utilize software utilities, Thrive's Protect software, and vendor-specific tools to provide the fastest resolution of customer incidents
- Communicate steps taken during troubleshooting and resolutions through clear, non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Bachelor's Degree, Technical Degree, or equivalent work experience
- Excellent problem-solving skills, with the ability to prioritize and coordinate between tasks
- 2-4+ years of desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting, and customizing Microsoft Office, including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to articulate technical information and convey it to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- Must have access to a reliable vehicle and a valid driver's license
- In-depth knowledge of Windows OS (7, 8.1, 10, etc.)
- Experience with Windows Server
- Experience with monitoring and remote management tools
- Experience with Apple OS
- Experience with VMWare
- Experience with iOS and Android OS
- CompTIA A+
- CompTIA Network+
- Mimecast Level 1
- Fortinet NSE1
- Fortinet NSE2
Thrive offers training, vouchers, and study time to assist with obtaining these certifications. If candidates are offered a job, it will be expected that they will obtain these certifications within one year of their start date.
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