Field Service Representative III

4 days ago


Silver Spring, Maryland, United States Canon Business Process Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. As a key member of our mailroom and administrative team, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.

Key Responsibilities
  • Customer Service: Ensure total customer satisfaction through proactive problem identification and resolution, and by building strong relationships with internal and external customers.
  • Mail and Packages: Receive, sort, and deliver incoming mail and packages, and prepare outgoing mail and packages according to postal regulations.
  • Supplies and Administration: Organize and distribute supplies, monitor inventory, and perform various administrative tasks such as copying, faxing, and scanning.
  • Additional Responsibilities: May perform other tasks as directed by the Site Manager, including setting up and maintaining client kitchen areas and conference rooms, providing reception work, and preparing reports to measure productivity and billing charges.
Requirements
  • High school diploma or equivalent
  • 5+ years' experience working in a mailroom or professional office environment
  • Ability to perform all necessary computer skills and equipment operations
  • Excellent customer service and professional attitude
  • Ability to work overtime and meet deadlines
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide


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