Resident Counselor III
5 hours ago
At Housing Opportunities Commission, we are seeking a highly skilled and compassionate Resident Counselor III to join our team. As a key member of our Resident Services Department, you will play a vital role in enhancing the lives of our customers by providing a broad range of support services.
Job Summary:The Resident Counselor III will provide complaint resolution, crisis intervention, lease compliance assistance, information and referrals, assessment, service coordination, and community engagement to our customers. This is a hybrid position, and employees are eligible to work remotely one day per week after completing a six-month probation period.
Key Responsibilities:- Assist customers with resolving complaints and inquiries, developing relevant solutions, and connecting them to resources to address their needs.
- Conduct individual and community-level assessments and develop service plans to address stated needs.
- Identify local partners, establish and maintain relationships, and coordinate services through formalized partnerships.
- Utilize Yardi and Assessforce to enter and track customer participation data.
- Perform community engagement and outreach via door-to-door visits, meetings, surveys, focus groups, and other activities.
- Design and implement in-person and virtual activities and workshops for customers residing at the assigned property.
- Work collaboratively with the property management team and other community partners to address customer needs and deliver relevant services.
- May be required to operate agency vehicles to transport customers to/from activities.
- At least three years of experience in social services, housing, or a related field.
- Graduation from an accredited college or university with a Bachelor's Degree in Social Work, Sociology, Psychology, Counseling, or a related field. A Master's Degree in Social Work is preferred.
- Knowledge of current social, economic, and health issues affecting individuals and their families.
- Knowledge of the functions and resources of public and private agencies and resources available for customer referrals.
- Ability to communicate effectively both orally and in writing.
- Ability to work independently, meet deadlines, and exercise good judgment.
- Ability to relate well to people of diverse backgrounds and cultures.
- Must have a good driving record, a valid driver's license, and the ability to drive a 15-passenger van.
- Must have intermediate to advanced computer skills, including Microsoft and Google applications. Experience using Yardi, Assessforce, and other databases is a plus.
- Bi-lingual in Spanish is strongly preferred.
Grade 20: Min: $60,399 Mid: $79,543 Max: $98,687 | Salary determined by departmental budget- Offer commensurate with experience.
Housing Opportunities Commission is an equal-opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Housing Opportunities Commission promotes a drug-free workplace.
Housing Opportunities Commission conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.
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