Field Service Representative III

1 month ago

Silver Spring, Maryland, United States Canon U.S.A., Inc. Full time
Job Title: Field Service Representative III

At Canon U.S.A., Inc., we are seeking a highly skilled and detail-oriented Field Service Representative III to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Provide total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy/completeness
  • Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
  • Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
  • Perform other administrative duties from inserting, copying and photocopying to faxing as needed
Requirements:
  • High school Diploma or equivalent
  • 5 + years' experience working in a mailroom or professional office environment
  • Able to assist other lower level FSRs as necessary
  • Thorough knowledge of all shipping procedures
  • Ability to perform all necessary computer skills required
  • Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
What We Offer:
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

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